{"id":103198,"date":"2026-06-09T15:56:33","date_gmt":"2026-06-09T13:56:33","guid":{"rendered":"https:\/\/els.t1.vwsrvr.com.es\/complaints-channel\/"},"modified":"2026-06-09T22:12:25","modified_gmt":"2026-06-09T20:12:25","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/els.t1.vwsrvr.com.es\/en\/complaints-channel\/","title":{"rendered":"Complaints channel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"103198\" class=\"elementor elementor-103198 elementor-102991\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96f4047 e-con-full e-flex qodef-elementor-content-no e-con e-parent\" data-id=\"96f4047\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-966562e e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"966562e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c95f02 elementor-widget elementor-widget-heading\" data-id=\"2c95f02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints channel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31e1cfe e-con-full e-flex qodef-elementor-content-no e-con e-parent\" data-id=\"31e1cfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-87974e1 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"87974e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-12bcc34 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"12bcc34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50e1817 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"50e1817\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-351ae24 els-titles elementor-widget elementor-widget-manufaktursolutions_core_section_title\" data-id=\"351ae24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"manufaktursolutions_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--left qodef-title-break--disabled\">\n\t\t<p class=\"qodef-m-highlight-text\" style=\"color: #96AFBB\">ELS INDUSTRIES<\/p>\n\t\t<h3 class=\"qodef-m-title\" style=\"color: #003251\">\n\t\t\t\t\tEthical channel\t\t\t<\/h3>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d397f elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e1d397f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tELS has implemented a Communication System called the Ethical Channel so that, in a simple and close way, and in an environment of confidentiality, incidents and irregularities related to illicit conduct, regulatory breaches or practices contrary to the principles established in our Code of Ethics can be reported. This channel is governed by the following principles:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-636a293 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"636a293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Good faith when making the communication.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Commitment not to retaliate.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Confidentiality.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Information security.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d51bbc elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0d51bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe Whistleblowing Channel allows you to report an infringement in accordance with European Directive 2019\/1937 of 23 October 2019. If you wish, you can make your complaint anonymously, in which case you will receive a unique code and a URL once you complete the form. Please save this access so that you can check the status and resolution of your complaint at all times.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d01744a elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d01744a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThose whistleblowers in bad faith who file false complaints or complaints that have the sole purpose of undermining the reputation of the company or any of its professionals, will be subject to the corresponding disciplinary procedures and sanctions in accordance with the labour legislation in force at all times and the applicable collective agreement.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55560de e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"55560de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d6218bb e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"d6218bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7202f elementor-widget elementor-widget-qi_addons_for_elementor_contact_form_7\" data-id=\"1b7202f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-contact-form-7\">\n\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9169-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"9169\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/103198#wpcf7-f9169-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9169\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9169-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cont-form-grid\">\n  <div class=\"form__group\">\n    Name and surname\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Write here ...\" value=\"\" type=\"text\" name=\"els-compliance-name\" \/><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Email\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Write here ...\" value=\"\" type=\"email\" name=\"els-compliance-email\" \/><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Relationship with the organization *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-relation\"><textarea cols=\"10\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Write here ...\" name=\"els-compliance-relation\"><\/textarea><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Typology of the conduct to be reported *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-typology\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"els-compliance-typology\"><option value=\"--- Choose an option ---\">--- Choose an option ---<\/option><option value=\"Non-compliance with legislation and\/or internal standards\">Non-compliance with legislation and\/or internal standards<\/option><option value=\"Inadequate, unethical or lack of integrity in professional performance\">Inadequate, unethical or lack of integrity in professional performance<\/option><option value=\"Disrespectful, unequal or unfair treatment\">Disrespectful, unequal or unfair treatment<\/option><option value=\"Discrimination or violation of human rights\">Discrimination or violation of human rights<\/option><option value=\"Violence, harassment or abuse\">Violence, harassment or abuse<\/option><option value=\"Corruption and\/or fraud\">Corruption and\/or fraud<\/option><option value=\"Conduct related to money laundering\">Conduct related to money laundering<\/option><option value=\"Damage to the environment\">Damage to the environment<\/option><option value=\"Safety and health risks\">Safety and health risks<\/option><option value=\"Acts against free competition\">Acts against free competition<\/option><option value=\"Privacy\">Privacy<\/option><option value=\"Infringement of industrial or intellectual property\">Infringement of industrial or intellectual property<\/option><option value=\"Conflict of interest\">Conflict of interest<\/option><option value=\"Neglect or inappropriate use of the organization&#039;s goods and\/or services\">Neglect or inappropriate use of the organization&#039;s goods and\/or services<\/option><option value=\"Others\">Others<\/option><\/select><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Report's detail *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-detail\"><textarea cols=\"10\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Write here ...\" name=\"els-compliance-detail\"><\/textarea><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    When did the breach take place? *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"els-compliance-date\" \/><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Were there any witnesses to the breach? *\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-witness\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"els-compliance-witness\"><option value=\"--- Choose an option ---\">--- Choose an option ---<\/option><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/span>\n  <\/div>\n  <div class=\"form__group\">\n    Evidence (Maximum weight 5MB - Allowed formats: PDF, JPG or PNG)\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"els-compliance-file\" \/><\/span>\n  <\/div>\n<\/div>\n\n<div class=\"form__group\">\n  <article class=\"form-lopd\">\n    <div class=\"form-check-label\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"els-compliance-lopd\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"els-compliance-lopd\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and understand that <a href=\"https:\/\/www.els-industries.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"nofollow\" title=\"Treatment\">my personal data<\/a> will be used for the management and processing of the complaint<\/span><\/label><\/span><\/span><\/span>\n    <\/div>\n  <\/article>\n<\/div>\n\n<div class=\"form__send\">\n  <button class=\"wpcf7-form-control wpcf7-submit form-contact-btn qodef-button qodef-size--normal qodef-m\" type=\"submit\"><span class=\"qodef-m-text\">SEND<\/span><\/button>\n<\/div>\n\n<script type=\"text\/javascript\">\n  jQuery(document).on('ready', function(){\n    jQuery('form.wpcf7-form').each(function(i, el) {\n      var $form = jQuery(el);\n      var $select = $form.find('select option').first();\n      $select.attr('disabled', true);\n    });\n  });\n<\/script><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ELS INDUSTRIES Ethical channel ELS has implemented a Communication System called the Ethical Channel so that, in a simple and close way, and in an environment of confidentiality, incidents and irregularities related to illicit conduct, regulatory breaches or practices contrary to the principles established in our Code of Ethics can be reported. This channel is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":103032,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"els_page_category":[74],"class_list":["post-103198","page","type-page","status-publish","has-post-thumbnail","hentry","els_page_category-els"],"_links":{"self":[{"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/pages\/103198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/comments?post=103198"}],"version-history":[{"count":4,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/pages\/103198\/revisions"}],"predecessor-version":[{"id":103202,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/pages\/103198\/revisions\/103202"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/media\/103032"}],"wp:attachment":[{"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/media?parent=103198"}],"wp:term":[{"taxonomy":"els_page_category","embeddable":true,"href":"https:\/\/els.t1.vwsrvr.com.es\/en\/wp-json\/wp\/v2\/els_page_category?post=103198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}